Technology continues to evolve and provide more effective and efficient ways to solve old problems. Providing high-quality customer care all-day, every day over multiple channels can be very expensive.
In this document, sponsored by Genesys Telecommunications Laboratories, Opus Research defined seven specific ways that SIP provides unprecedented flexibility related to customer care applications.
Customer examples for satellite entertainment, insurance, healthcare, hosted services and electronics illustrate how leading edge companies are using technology to define "best practices" for customer care around the world.