Rostrvm Solutions has launched rostrvm 9, a platform that supports the call center transformation into a customer service hub by providing tailor-fit solutions for individual business needs.
rostrvm 9 incorporates specific real-world client feedback, with 128 updates, making a flexible and robust product to tackle these sorts of challenges.
The platform provides additional facilities and text-based contact management to handle greater email and text message volumes efficiently and effectively.
rostrvm 9 also provides extended management information, which enables contact centers to monitor operations and understand customers’ service perceptions quickly.