Rackspace has announced a new managed service model for delivering public cloud services that gives businesses and developers the help they need to design, manage, scale and grow their cloud operations.
In addition, Rackspace announced “developer +,” a new program for developers that offers essential services needed to build scalable applications.
“The cloud market is evolving. More customers are looking for a trusted partner with specialised expertise to help manage their cloud. Rackspace is ideally positioned to lead this Managed Cloud segment of the market,” said Graham Weston, Rackspace co-founder and CEO.
“Our new service levels will help businesses tap the power of the cloud without the pain of recruiting experts in dozens of complex technologies. We are the partner that will be with them every step of the way to make their cloud strategy successful.”
New managed service levels
Under the Managed Cloud umbrella, Rackspace has rolled out two managed service levels: Managed Infrastructure and Managed Operations.
The Managed Infrastructure service level offers 24x7 access to human cloud engineers; architectural advice; security guidance; code development assistance; and launch assistance.
The Managed Operations service level provides customers all the services included at the Managed Infrastructure level, plus additional features such as a dedicated account manager, 24x7 availability monitoring and response, and management of common operating systems and application stacks.