Using an intuitive interface has made optical network monitoring and management issues "very easy to share with a customer or share internally to look at the faults in the network," Adams said.
"There's an educational piece that goes on internally … and it's something that's very enlightening to our customer base," he said. "The [troubleshooting response] time saving is a great thing, but it's also [as important to be] able to prove to the customer with confidence that you have the tools and ability to respond to their demands in a timely manner."