NICE Systemshaslaunched its Contact Center Fraud Prevention solution, which tracks fraud patterns and screens all phone interactions for fraud against a watch list of known fraudsters.
The solution can be deployed as a standalone contact center solution or as part of the NICE Actimize enterprise fraud offering.
NICE said users can reduce fraud-related losses without creating service hurdles or compromising customer experience by adopting non-intrusive voice biometrics technology, speech and transactional analytics, and real-time capabilities.
For example, shouting at the agent or trying to change an address or phone number could be part of a fraudulent behavior pattern, and certain keywords may raise a red flag.