Billing and CRM solutions provider FTS has introduced "a radical new sector" to telecom OSS/BSS - the business control layer, which it says has far-reaching implications on service providers' ability to increase revenue and improve customer service.
The business control layer is a software layer in a service provider's infrastructure residing between the network/OSS and the BSS. It simultaneously connects to any network infrastructure and includes service management elements from the billing system, coupled with real-time charging and network management elements.
FTS says the technology can dynamically adapt network or service behavior at the customer level, to increase service providers' revenue and improve customer experience.