Mtel in Bulgaria has expanded and extended its managed services agreement with Amdocs through 2021.
The new agreement will simplify operations and achieve synergies across lines of business to reduce costs, and improve business and operational performance levels.
As part of the expanded agreement, Amdocs will assume responsibility for all remaining Mtel legacy and third-party business support systems (BSS) still not managed by Amdocs.
Under defined service level agreements (SLAs) and key performance indicators (KPIs), Amdocs is committed to help Mtel to deliver service excellence consistently across lines of business and to introduce service innovation with minimum risk and with a highly efficient cost-structure.
Already, Mtel has deployed new capabilities to set itself apart from its competition, such as the capability to introduce complex offers in less than three days.
In 2013, Mtel awarded Amdocs a managed services contract to support its mobile, broadband and IPTV BSS, including managing systems operations, data center operations and disaster recovery operations, as well as application development, integration management, testing and hardware procurement and maintenance.
Amdocs will now deliver a similar set of services to support Mtel's fixed BSS as well as Web and fraud and security IT systems, totaling more than 60 systems.