Middle Eastern operator Mobily will be using Accanto System's iCSA solution to ensure a high level of quality and performance to their customers using VoIP technology.
The Accanto iCSA solution is able to proactively and on a real-time basis gather statistics on quality of services and associate it to subscribers.
This enables service providers to more efficiently monitor, report and troubleshoot while exceeding customer service quality expectations.
Mobily COO Abdul Aziz Al Tamami said customers' service quality of experience will be preserved and enhanced in a cost-effective manner.