Whitelock said CSG needed to get into the real-time, end-to-end revenue management game and expand its market reach to stay competitive.
After a slowdown in M&A in the OSS/BSS space since the global financial crisis in 2008, the sector has seen a pickup in activity this year, with IBM buying OSS specialist Intelliden and Netezza.
Frost & Sullivan's Jayesh Easwaramony expects further consolidation over the next year. “The sad fact of the telecom industry is that we have 83 OSS/BSS vendors – that is too high a number serving one industry.”
CSG's product suite now covers mediation, billing, rating, charging, customer care, web self-service, analytics, interactive messaging, interconnect services, content management and workforce management services.
CSG’s stock rose 34c to $19.16 on Nasdaq Wednesday.
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