Implementing OSS/BSS and integrating it with the existing infrastructure and legacy systems is a time and cost intensive task for service providers, and is also estimated to hamper market growth in the coming years, the research firm noted.
“The business scope of telecom service providers has been expanding, and transitioning from voice to content and internet services. OSS/BSS provides these operators with convergent billing, offering a unified view of services availed by the user, which can then be used for developing preferential pricing plans and centralized customer support,” Grand View Research said.
The market is extremely fragmented, with participants such as Ericsson, Amdocs, Huawei Technologies, Accenture jostling for market share. Consolidation has been observed to be the key business strategy, in order for companies to develop a comprehensive product portfolio and offer end-to-end solutions, the firm added.