LogMeIn has entered into an agreement as HTC’s preferred mobile remote support software provider.
HTC will employ LogMeIn Rescue across its worldwide call centers, delivering state-of-the-art remote support to HTC customers.
Future HTC devices that run on the growing Android OS will feature LogMeIn Rescue, giving HTC customer care and support staff the ability to remotely configure, diagnose and troubleshoot a technical issue wherever the customer has a data connection.
The LogMeIn capability will offer HTC customers with advanced over-the-air mobile support at a moment’s notice, virtually anywhere in the world.
HTC will pre-deploy a user-enabled LogMeIn Rescue applet on future HTC Android devices, with the mobile operator’s consent. The pre-deployed applet gives customers the ability to securely connect their devices to HTC customer care representatives during active support calls. Once connected, HTC technicians can run remote diagnostics, push common device and network configuration settings, and remotely control the customer’s device to resolve issues.