Ericsson has launched its Operation Support Process as a Service, making the software, tools and processes used to manage networks in more than 100 countries available directly to operators.
More than 38,000 people have been trained to use this combination of assets to manage networks either locally or remotely, via Global Network Operations Centers.
These tools and processes have been developed to facilitate end-to-end management of networks in multi-customer and multi-country environments, enabling efficient alarm monitoring, troubleshooting, fault restoration, work order distribution and reporting.
Ericsson Operation Support Process as a Service is a multi-customer, multi-functional platform that helps to reduce implementation, operation and support costs by standardizing service-level agreements and automating processes such as ticket creation and report generation.
The platform is vendor- and technology-agnostic, and can be used to manage multiple technologies and services simultaneously, in a constantly changing environment.
The first release includes tools such as trouble and change management, workforce management, network inventory management, business intelligence, fault management, service catalog management, service order management, service level management, and service quality management.