Convergys has clinched a five-year contract with BT to expand the use of the Infinys billing and customer care solution to support the communications solutions provider's consumer, business, and wholesale customers. BT has customers in Europe, the Americas, and Asia.
The agreement involves the use of Infinys to rate and bill all BT products and services including, BT's more than 27 million public switched telephone network (PSTN) customers.
Convergys says its Infinys solution can support traditional PSTN services as well as next generation all IP services on the same platform, including services enabled by IP multimedia subsystems (IMS).