Convergys recently provided a set of product, consulting, and professional services to implement and integrate a new billing solution to support Croatia's Metronet telekomunikacije d.d. with what company officials describe as "complex triple-play billing, speedy introduction of new services, and rapid customer growth in Croatia's newly deregulated telecom market."
The Convergys on-site consulting team completed the implementation on time and within budget in just five months. As part of the solution, Convergys integrated its Infinys solution with Metronet's order management and customer relationship management systems using Infinys' rich set of public application program interfaces.
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