Convergys said it would expand again its operations in the Philippines with a fourth facility in Cebu City.
Located in the Asiatown IT Park, the new facility will bring to 15 the company’s operating facilities throughout the country.
Marife Zamora, managing director for Asia Pacific, said the firm’s continued growth in the Philippines is due to clients continuing to specifically request the Philippines as the location for their critical customer support operations.
Convergys employees in the Philippines receive hundreds of thousands of customer service calls each day on behalf of global clients representing a wide variety of industries, including financial services, telecommunications, retail, e-Commerce, direct response, and health care.