BT announced the delivery of a cloud-based contact center and unified communications solution to HBF, Western Australia’s largest health insurer.
The five-year deal provides HBF with a managed platform for 150 service advisors, with the ability to scale on demand for peak volume periods.
The solution is based on a fully-hosted Avaya Unified Communications and Contact Centre and Workforce Optimization platform. Completing its enterprise-wide upgrade, HBF also uses an integrated Microsoft Lync/Avaya unified communications solution for its general office and remote branch users.
David Pennycuick, GM-Distribution at HBF said, “Implementation of the Avaya system at HBF has enabled us to serve our members more effectively, and personalize the member experience by expanding our touch points.”
The integrated platform will be managed as a virtual private cloud and hosted in one of BT’s global data centers located in Perth, Western Australia.