Australian network provider AAPT has signed up a new contract with eServGlobal for the provision of an interactive voice/video response (IVR) solution to interface with its intelligent network (IN) platform for prepaid subscribers.
eServGlobal will supply the IVR solution via its value-added services (VAS) platform.
This functionality is an important part of network infrastructure and a comprehensive service offering. In highly-competitive markets, interactive voice/video capability helps service providers maintain user attraction by ensuring smooth service presentation.
eServGlobal has a solid installed base of more than 90 VAS customers worldwide, encompassing more than 250 voice platforms.