AsiaInfo has upgraded its Veris BSS product suite that promises to help transform and streamline customer services and support for communication service providers (CSPs).
Version 7 of Veris CRM is an enhanced customer relationship management (CRM) tool
that is meant to deliver a true “omni-channel” architecture for telecommunications, to help CSPs provide fully integrated seamless customer support across multiple channels and different enquiry points.
With Veris CRM, operators can expect to deliver consistent, accurate service to customers whether they enquire in-store, online, over the phone, via email, social media or an operator-branded self-help app.
For the customer, Veris CRM enables true omni-channel capability. The purchasing channels become transparent, so a transaction could begin online and be completed in-store as a continuous process.
Andy Tiller, VP of product marketing at AsiaInfo, said that the flexibility of the Veris suite enables operators to add new channels with the confidence that the existing customer data and business process logic will be seamlessly adopted.