Altice USA and Amdocs have extended their partnership and entered into a multi-year agreement for key business and operational support systems.
The arrangement will help accelerate the migration to a single Altice USA platform, simplify and modernize technology operations and provide a better experience to Altice USA customers.
As Altice USA continues to integrate its Cablevision and Suddenlink legacy business and operating systems and platforms, the approach is supported by a hybrid solution combining architecture developed by Altice Labs as well as systems from Amdocs, enabling a simpler, more agile and efficient customer-centric system.
The solution enables Altice USA to quickly and flexibly design and launch new innovative offerings and bundles, accelerate order orchestration and fulfillment over its existing fiber infrastructure and next generation fiber network, enable superior omni-channel customer service experience, and future-proof its systems to prepare for next-generation products and services.
Amdocs' ability to automate and modernize complex environments, and create intellectual property in operational best practices at scale, met Altice's demand for a strategic partner to help it innovate and deliver new converged services faster and more efficiently.
"By combining the technological strengths of Altice with the capabilities of Amdocs, we are creating a unique infrastructure that will enhance and unify the customer experience we offer in the US as we launch new, innovative products and services for our customers," said Hakim Boubazine, co-president and COO of Altice USA.