Revenues from VoIP services in the business sector will reach $18 billion by 2010, according to a new study by Juniper Research.
VoIP growth will be driven by the replacement of existing business circuit switched connectivity, the lower cost of calls, and the massive growth in the Chinese telecoms market, among others, the study said.
The study also said business will see the benefits of carrying voice and data traffic over one network; and realize that integrating voice functionality into business critical IT applications will improve business productivity.
The Juniper report reveals that the tipping point for the adoption of VoIP by businesses will shortly be reached, but also illustrates the barriers to adoption resulting from difficulties in network readiness and the regulation of VoIP in some countries.