Vodafone India has deployed Ericsson’s Charging System, which enables a host of new services like flexible refill, community charging and real-time balance notifications among several other different voice and data offerings for over 75 million prepaid customers.
These customers will now be able to adjust their plans themselves, improving their overall customer experience. It will also enable Vodafone to provide personalized offers to individual consumers by understanding their service consumption patterns.
As a part of the five-year agreement, Ericsson will be replacing legacy infrastructure with its new charging system across five new circles of Uttar Pradesh (W), Uttar Pradesh (E), Punjab, Haryana and Himachal Pradesh, in addition to Mumbai and Maharashtra circles where it was already deployed.
The deployment will enable convergence across payment methodologies and devices, and enable Vodafone to activate enhanced data charging via mobile broadband charging in the future.