TM Forum has unveiled a number of members whose products, solutions and implementations have been certified against its Frameworx Conformance Certification Program in 2015.
This program provides an independent assessment and verification of how well products, solutions and implementations align to standards specified in TM Forum Frameworx.
TM Forum’s largest certification assessment this year involves Telefónica Group. To support Telefónica’s extensive business transformation enabled by IT programs to achieve end-to-end digitalization, TM Forum undertook an independent review of the service provider’s globally focused Business Process Blueprint Design.
Telefónica’s Business Process Blueprint is key to ensuring customer oriented transformation and standardization across all of Telefonica’s operating business units.
Covering 11 customer facing end-to-end business processes supporting 75 unique Frameworx Business Processes, the assessment scope was certified as fully conformant to TM Forum’s Business Process Framework (eTOM).
“Telefónica Transformation is an ambitious goal and this TM Forum Conformance Certification verifies the successful transformation we’ve undergone at Telefónica to put customer and business processes at our core,” said Marta Amo, head of business process standards office at Telefónica. “It proves our consistency and dedication, and gives us the strength to continue transforming and adapting to a new digital environment.”
Jose Manuel Gascón, director of global IT strategy and transformation at Telefónica, said the end to end business processes certified by TM Forum will lead to an enhanced and seamless customer experience through all channels, automation, data centric management and flexibility for third parties integration to become a digital telco.