Telenor Myanmar has launched a new AI-enabled chatbot that will serve as the frontline interface for the company's customer service over Facebook Messenger.
The Khin Min chatbot will allow customers to conduct actions including checking credit balance, buying recharge packs and learning about promotions.
Any further issue which the cannot assist with will be redirected to the customer care agent within the same channel.
Telenor Myanmar's introduction of the chatbot aligns with parent company Telenor Group's focus on chatbots as one of its seven R&D areas of focus in 2019.
The other areas being focused on by Telenor Research involve deep fakes, AI ethics, 5G, the IoT, screen time and green technology.
“With the help of ‘Khin Min’, we will be able to respond to our customers’ queries more swiftly and efficiently in several functions and services,”Telenor Myanmar head of digital services Chan May Ling said.
“It has already proved its competency within in the few days of the test run by taking and solving almost half of the daily queries on the messenger. I believe this initiative has not only upgraded our services to next level but also empowered our customers in the way they interact with advanced digital technology.”