Belgian cable broadband service provider Telenet has selected Netcracker to be its strategic partner and initiate a comprehensive digital transformation to leverage its cable and wireless assets and deliver the most innovative services and outstanding customer experience to its more than 2 million customers.
As part of the program, Netcracker is providing its full suite of Customer and Revenue Management offerings, including its Customer Information and Order Management, Customer Care & Problem Management, Retention and Loyalty Management, Contract & SLA Management as well as its Call Center Desktop, Product Management and Lead Management.
On the billing side, Netcracker will provide its Online Charging System, Converged Billing, Customer Billing Management, Collections Management and Voucher Management products.
With embedded analytics, the above capabilities will help Telenet shorten time-to-market for new products and services, increase revenue from converged and third-party services, generate new revenue across both digital and physical channels, and improve customer retention and loyalty.
Netcracker's selection for its BSS capabilities is in addition to its currently existing OSS suite, enabling Telenet to create a full stack and drive unique IT benefits, including reduced capex, opex and IT spend across both business and operations sides of its organization.