Telekom Malaysia has augmented its high speed broadband (HSBB) network infrastructure with EMC SMARTS.
EMC SMARTS is an OSS that provides a service-centric approach to network management. It utilizes intelligent analysis tools to pinpoint the root cause of network issues and their associated service impacts.
EMC bills the system as offering rapid fault detection, faster time to action, and minimized service downtime
Commenting on the collaboration, Giorgio Migliarina, Chief Technology and Innovation Officer, TM said: “HSBB network infrastructure is built from a heterogeneous collection of hardware and software. The network becomes exponentially more complex as it expands. With EMC SMARTS, we are able to identify any issues that cause service disruption as well as other connectivity challenges in such a multi-layered environment, hence reducing downtime and minimizing the need for expert resources and related time cost.”
“High speed connectivity is essential for end customers to embrace digital lifestyle which includes teleworking, distance education, online gaming, Video-on-Demand and content streaming. At the same time, it is an enabler for economic growth as fast network access and minimal downtime enable businesses to communicate and operate more efficiently, and gain an edge in an increasingly competitive marketplace. TM embarked on this collaboration with EMC as part of its commitment to deliver world-class, reliable high speed Internet access and an enhanced digital lifestyle to all Malaysians.” he added.