Netcracker Technology has expanded its partnership agreement with New Zealand satellite pay-TV services provider Sky.
Under the terms of the deal, Netcracker will provide additional staff augmentation services to enable Sky to leverage the appropriate personnel and expertise to maximize the use of Netcracker's recently upgraded Revenue Management solution and optimize customer experience.
Through the use of Netcracker's expertise and services, Sky can establish a long-term strategy for meeting the resource demand required to deliver the best possible customer solutions.
"Netcracker's solutions and services have enabled us to maintain customer-centric operations and ensure that we have the capabilities in place to keep up with the evolving digital market," said Quinton McKenzie, head of billing and operations at SKY.
Loh John Wu, general manager of Asia Pacific at Netcracker, said service providers in the APAC region continue to innovate and deliver digital services to both residential and business customers across a variety of channels, adopting new technologies and implementing new processes.
"Our expanded relationship with SKY underscores this trend and validates our recognition as a strategic partner for some of the region's key service providers,” he said.