Singapore's Singtel and M1 have both engaged Amdocs to deploy a convergent billing solution in their respective markets.
Under a multi-year services agreement, Amdocs will deliver to Singtel a single platform for online customer care and commerce, which will enable Singtel to offer an improved and differentiated digital service experience to customers in its key markets of Singapore and Australia.
Amdocs was selected as a systems integrator to deliver an integrated platform based on the Amdocs Digital Care and Commerce solution.
Amdocs will also deliver testing services including performance and security testing to support the rollout, as well as ongoing application maintenance and support under a multi-year services agreement.
“Whether in person, over the phone or online, we want to make sure that every interaction with our customers is seamless and effortless,” said Wu Choy Peng, group CIO at Singtel.
Amdocs has meanwhile helped M1 deploy a convergent billing solution based on the Comverse technology acquired by the vendor, which will now support M1 as a new Amdocs customer.
The solution, now in service, provides M1’s postpaid billing with a wide range of capabilities, including improved flexibility in tariff, contract configuration and batch payment processing.
At the same time, the solution has seen a twofold improvement1 in M1’s rating and billing cycle time, a key metric that translates into faster, more efficient operations.