ShoreTel, a provider of simple phone systems and unified communications solutions, announced a new program focused on the healthcare industry.
The company will offer communications services tailored to hospitals, physician practices and extended-care providers.
Lance Mehaffey, MHA, Healthcare Vertical Program Manager for ShoreTel, said that electronic health record adoption, utilization measurement, and patient engagement are a few of the top trends within the industry, but the more significant driver is clinical transformation.
"By merging collaboration technologies, care pathways, and human interactions, all providers can transform how care is delivered and continuously improved. The capabilities of ShoreTel are tightly aligned with these transformative industry initiatives and objectives,” he said.
ShoreTel's mobility, contact center, IP systems, Sky phone service, and voice and web conferencing solutions can be utilized by hospitals, physician practices and extended care providers to improve mobility, collaboration and care coordination.
ShoreTel said its open architecture allows for the integration of extended applications to further increase efficiencies. Applications include outbound campaign interactive voice response (IVR), emergency notification, web dialer and call recorder.
Doctors Hospital at Renaissance in the Rio Grande Valley in Texas has a large ShoreTel installation that has improved productivity, increased capacity and lowered costs.
“With pressure to provide top-notch patient care whilst controlling costs, the hospital needed to boost the availability, mobility, and capabilities of its communications infrastructure,” said Robert Acosta, Director of Technology Services and Security at Doctors Hospital at Renaissance.
ShoreTel is headquartered in the US, and has regional offices in the UK, Australia and Germany.