ServiceNow will partner with NTT Communications to open two new cloud services data centers in Tokyo and Osaka to serve Japanese customers. The new facilities are expected to be complete in the first half of 2019.
The new Japanese data centers are expected to enhance the ServiceNow Nonstop Cloud, which has been designed to support the availability and scalability of global enterprises.
The new data centers will add to ServiceNow’s existing nine data center pairs, which are set up across five continents to meet customers’ location and data sovereignty needs, operating in an “active-active” mode to provide high-performing and high-availability cloud services for its customers.
At the new Tokyo and Osaka sites, ServiceNow is planning to provide the hardware, network services, and software services to deliver the full Now Platform and all partner services.
New and existing Japanese customers will primarily benefit from the ServiceNow Nonstop Cloud being delivered from two Japanese locations, supported by six global support centers. ServiceNow’s follow-the-sun global data center operational and customer support now includes Japanese-speaking customer support personnel.
“Data residency will continue to be an important consideration in Japan and we want to give our customers choice and control,” ServiceNow APJ VP and GM Mitch Young said.
“Japan is a key growth market for ServiceNow and we are investing in the people, skills and talent, as well as physical hardware and software services, that we need to serve market demand both today and in the future.”
ServiceNow does services businesses in multiple industries across the Asia Pacific and Japan region.
First published in Networks Asia