Sky Television, provider of satellite pay-TV services in New Zealand, entered into an agreement to expand NetCracker's billing and revenue management solution and form a seven-year strategic partnership for professional services with NetCracker.
The scheme will enable Sky to bring more innovative offers to market and establish a more customer-centric approach to billing. NetCracker is upgrading its billing and revenue management solution with enhanced functionality as part of the project.
“Our strategic partnership with NetCracker, as well as its comprehensive Billing and Revenue Management solution capabilities, encouraged us to extend our relationship with NetCracker,” said Quinton McKenzie, head of billing and subscriber services at Sky.
As part of the expansion, NetCracker will deliver a wide range of professional services to Sky, including program and project management, development, testing, training, consulting, and support services.
“As the way consumers watch TV and access content changes, service providers will benefit from having sophisticated billing capabilities that improve customer experience and maximize retention rates,” said Loh John Wu, VP for Asia Pacific at NetCracker.