MYCOM OSI has unveiled a new solution blueprint – Experience Assurance and Analytics (EAA) – for CSPs to manage digital services in highly automated virtualized network environments, and especially the digital experience of its corporate customers and Internet of Things (IoT) partners.
At the heart of EAA is MYCOM OSI ProAssure, a next-generation proactive digital service quality management product.
MYCOM OSI’s EAA combines customer, service, network and device behavior in to an end-to-end, real-time collaborative view for operations, planning, marketing and care teams.
Based on its Assurance, Automation and Analytics OSS portfolio of pre-integrated products, the MYCOM OSI EAA blueprint enables CSPs to operate customer-centric virtualized networks and act as a digital service provider and IoTenabler.
“As CSPs transition to Digital Service Providers with big data analytics, cloud technologies, heterogeneous HSPA/LTE/WiFi/5G Access and ultra-fast and agile service delivery capabilities they must recognize that their operational environment can no longer be most efficiently managed through human efforts alone,” said Mounir Ladki, president and CTO of MYCOM OSI.
“MYCOM OSI’s Experience Assurance and Analytics is designed to pre-integrate the OSS, orchestration and analytics pieces into an innovative architecture that allows service providers to maintain control, efficiency and agility as they compete in the new world of digital services and IoT,” said Ladki.
Several key network operator challenges are addressed with MYCOM OSI’s EAA including managing the Customer Experience, evolving to Network Virtualization (NFV) and exploiting the Digital/IoT opportunity.