Ride hailing platform Grab has adopted Adyen to extend the capabilities of its payment platform in Indonesia, Philippines, Thailand and Vietnam.
The two companies aim to deliver a consistent, frictionless payment experience for customers traveling across markets regardless of device or payment method, as Grab seeks to expand the adoption of cashless payments among its customers.
Grab had previous been beta testing payment solutions from a number of payment providers for the four Southeast Asian markets, and eventually decided on Adyen.
With the Adyen deployment, Grab’s customers in these markets will be offered both traditional cards and, over time, country-specific payment methods, using Adyen's expertise and data to expand payment options. Adyen supports around 250 payment methods globally.
"As part of Grab's drive to make ride-hailing even safer, easier and more accessible to everyone in Southeast Asia, providing trusted, seamless mobile payments is crucial for the overall customer experience. Grab wanted a partner who could support a variety of traditional and alternative payment methods to support our growth across the region,” said Joel Yarbrough, Head of Payments & Commerce Product, Grab. “We like how Adyen allows for a fully native experience on iOS and Android, which helps provide a fast, easy to use experience for drivers and passengers.”
Business travelers who work within the region can also easily tabulate their business ride spending with Grab through the Grab for Work portal, and companies can automatically pay for their employees' rides through the use of corporate cards.
“We are encouraged by the growth of cashless payments in the four markets with Adyen and are seeing double digit growth in cashless payments month on month,” said Yarbrough. “”We are looking to expand locally relevant and popular payment methods in each of our markets, which should further accelerate the adoption and use off cashless payments.”
Grab uses a payment platform from Strip to enable credit card payments in Singapore and Malaysia, and recently partnered Ant Financial to allow for payments via AliPay in China. The ride hailing platform also works with Indonesia’s Bank Mandiri to enable e-cash payments domestically.