Fubon Bank (Hong Kong) is the first bank in Greater China to introduce NCR Interactive Teller to transform its traditional branch banking and enhance customers’ banking experiences.
NCR’s software-based Interactive Teller technology allows live tellers at the customer service center to take remote control of an ATM inside a branch to assist customers with up to 95% of transactions typically completed by tellers at counters.
The new solution enables Fubon Bank customers to execute branch banking transactions such as cash deposits, check deposits, check encashment, cash withdrawals, setting up time deposits, and account transfers.
“NCR Interactive Teller puts a human touch to technology, mixing efficiency with ease-of-use,” said Carmen Yip, EVP and head of retail banking group at Fubon Bank. “From now on, Fubon Bank is able to offer teller service to customers in a smaller footprint.”
With the NCR video teller technology, a live teller located at Fubon’s Customer Service Centre takes control of an ATM at the branch and instantly serves customers over two-way video, which helps to provide a more personalized experience.
Customers can withdraw money from their bank accounts without using a traditional ATM card and passwords, and like branch tellers, remote tellers can introduce bank products and services to customers after completing bank transactions.
An internal study done by NCR showed that implementation of NCR’s Interactive Teller resulted in a 33% reduction in transaction time and the cost-per-transaction is 40% more economical compared to a branch teller transactions.