Almost all of the 20 the top service providers in the world are using the Frameworx architecture for their business processes. Considering this, it’s safe to say that Frameworx has gone beyond the introductory phase and is quickly getting to the point of critical mass with its supporting cast of training, procurement templates and certification programs.
But for those who may not be familiar with Frameworx and the benefits it can bring to your business, it all starts with wanting to make a particular change within your organization, whether that’s lowering costs, reducing risk or creating an entirely new business model. Once you’ve determined your business goals and objectives and what you want to achieve, you need a clear understanding of where you are today in those goals and where you want to be.
The benchmarking process is a great way to launch this endeavor. With benchmarking, you are able to get a clear picture of where you are with respect not only to where you think you should be, but also where the rest of the industry is today, which gives you a firm baseline upon which to start the evolution of your business.
To take an analogy from another industry, Southwest Airlines revolutionized air travel in the US with its no-frills approach, a business model that was brought to Europe by Ryanair. Other airlines have tried to compete by setting up a low-cost airline within their existing operations, but these efforts failed largely because those other carrier didn’t look closely at how their organizations were designed and structured and didn’t fully understand how to bring about changes to the operational side.
So once you have a firm grip on your business operations, then you are in a much better position to determine where to make your changes and how.
Once you’ve done this bit of initial work, you’ve laid the foundation for a successful Frameworx implementation. The tight integration of the Frameworx piece parts – the Business Process Framework (eTOM), Information Framework (SID) and Application Framework (TAM) – provide numerous business benefits, including speeding time-to-market for new services, reducing integration time and much more. But just dropping these piece parts into your business won’t get you those end results.
That’s why Frameworx doesn’t exist in a vacuum. Its fit-for-purpose components also come with training, RFX procurement templates and conformance certification, all of which set Frameworx apart from many other industry standards.