Tibco Software and Ericsson have formed a global partnership whereby Tibco middleware will be included in the comprehensive portfolio of OSS/BSS software and consulting and systems integration services offered by Ericsson.
The Tibco software will complement Ericsson's own OSS/BSS portfolio of services in the area of charging, billing, order management, product catalog, customer relationship management and customer experience management.
According to Ericsson, this is another example of its consulting and system integration engagement in which partnering with OSS/BSS software suppliers has been integral to achieving the results desired by the customer.
"We believe there is value in developing global partnerships to help deliver a more comprehensive set of commercial offerings to our customers,” said Paolo Colella, VP and head of consulting and systems integration at Ericsson. “Together we can transform operators' OSS/BSS solutions and enable communication service providers to become more cost-efficient and agile."
Ericsson claimed that it has more more than 16,000 consultants and systems integrators working with Tibco and other partners to deliver more than 1,500 projects each year worldwide.
Ovum senior analyst Peter Dykes said the partnership highlights the increasing importance of real-time charging and customer management as the telecoms industry moves toward all-IP network architectures.
The tight integration of elements such as policy, online charging, a central service catalog, and order management and fulfilment is vital if CSPs are to leverage the full potential of their IP-based networks.