Mobile service providers (MSPs) rely too heavily on connectivity offerings, a highly competitive market with eroding profit margins and challenging customer demands, especially from newer generations.
“Digital transformation holds the promise of unlocking new revenue streams, new market segments and new operational models for mobile service providers,” said Stuart Carlaw, chief research officer at ABI Research.
“Yet, the future market strategies for MSPs face challenges in terms of digital culture, flexible management structures, workforce retooling, technological familiarity, channel development and end-customer awareness of capabilities.”
ABI Research suggested that MSPs invest in new business models and operational processes to provide value to their digital transformation efforts. The ecosystem of MSPs, including mobile network operators and telecommunication providers, is also under pressure.