Amdocs has launched Amdocs CES 9.3, the company's latest portfolio release introducing new solutions for online commerce, interactive bills, big data marketing, care and network analytics, as well as cross-portfolio enhancements to improve system performance.
Amdocs CES 9.3 spans industry-specific business and operational support systems (B/OSS) and network control and optimization systems.
Continuing to build on strong portfolio integration, Amdocs CES 9.3 promises to enable service providers to respond to the multi-dimensional market demands that are driving “The New World of Customer Experience,” an era where service providers are expected to offer innovative and personalized services, delivered consistently across channels and with a seamless network service experience.
This latest portfolio release also accelerates business value for service providers by streamlining complex operating environments, driving cost reduction and speeding time to market for new products and services.
"Addressing customer experience across all these multiple dimensions adds further complexity to service providers' already complex systems environments, especially when business agility is critical to addressing new regulations and heightened competition from consolidated players and over-the-top entrants," said Chris Williams, head of global marketing at Amdocs.