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Alltel Wireless picks Convergys BSS solution

21 Oct 2010
00:00
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Convergys has signed a contract with Alltel Wireless for an end-to-end BSS solution to include service activation manager, customer service manager, rating and billing manager, real-time convergent charging solution and active mediation.

Convergys solutions, including the dynamic decisioning solution, will replace Alltel’s in-house legacy system.

The solutions mesh “perfectly” with Alltel’s customer-centric approach, enabling the provider to deploy streamlined and cost-effective BSS technologies and services to address the needs of its customers.

Convergys’ dynamic decisioning solution further enhances Alltel’s ability to drive customer loyalty and retention, enabling personalization and real-time, actionable, customer intelligence.

MORE ARTICLES ON: Alltel Wireless, Convergys

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